Ortur Privacy Policy

Last updated: January 15, 2026

1. Information We Collect

Information You Provide Directly

• Contact information: Name, email address, phone number, and postal address when you place an order, submit a support request, or fill out a contact form.
• Order information: Products purchased, order value, shipping address, and payment method (we do not store full credit card numbers — payment processing is handled by our PCI-compliant payment partners).
• Support interactions: Messages, photos, and technical details you provide when submitting warranty claims or support tickets.
• Account information: Username and password if you create an account on our website.

Information Collected Automatically

• Device data: Browser type, operating system, screen resolution, and language settings.
• Usage data: Pages visited, time spent on each page, referral source, and click patterns.
• IP address: Used for geographic localization (country/region level) and fraud prevention.
• Cookies and similar technologies: See Section 6 for details on our cookie usage.

2. How We Use Your Information

We use the collected information for the following purposes:

• Fulfilling orders: Processing payments, arranging shipping, and providing order status updates.
• Customer support: Responding to inquiries, processing warranty claims, and providing technical assistance.
• Product improvement: Analyzing usage patterns and support data to identify areas where our products and documentation can be improved.
• Marketing communications: Sending product updates, promotional offers, and newsletters — only if you have explicitly opted in. You can unsubscribe at any time.
• Legal compliance: Meeting regulatory requirements, enforcing our Terms of Service, and protecting against fraudulent transactions.
• Website optimization: Understanding how users interact with our website to improve navigation, content, and performance.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your data under the following legal bases:

• Contract performance: Processing orders, delivering products, and providing warranty service.
• Legitimate interest: Improving our products and services, fraud prevention, and website analytics.
• Consent: Marketing communications and non-essential cookies.
• Legal obligation: Tax compliance, export control verification, and responding to lawful requests from authorities.

4. Data Sharing

We do not sell your personal data. We share data with third parties only in the following circumstances:

• Payment processors: Stripe and PayPal process your payment information under their own privacy policies.
• Shipping partners: DHL, FedEx, and regional carriers receive your shipping address and contact number to deliver your order.
• Analytics providers: Google Analytics processes anonymized usage data to help us understand website traffic patterns.
• Customer support tools: Our helpdesk platform stores support ticket data on servers located in the US and EU.
• Legal requirements: We may disclose information when required by law, court order, or government regulation.

5. Data Retention

We retain your data for as long as necessary to fulfill the purposes described in this policy:

• Order records: 7 years (tax and accounting compliance).
• Support tickets: 3 years after resolution (to provide context for future support interactions).
• Marketing data: Until you unsubscribe or request deletion.
• Website analytics: 26 months (Google Analytics default).
• Account data: Until you delete your account or request deletion.

6. Cookies

Our website uses cookies to function properly and to understand usage patterns:

• Essential cookies: Required for the website to function (shopping cart, login session). Cannot be disabled.
• Analytics cookies: Google Analytics cookies that help us understand traffic sources and user behavior. Can be disabled.
• Marketing cookies: Used for retargeting and advertising measurement. Only active if you consent.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent certain website features from working correctly.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data (subject to legal retention requirements).
• Portability: Request your data in a machine-readable format.
• Restriction: Request that we limit processing of your data while a complaint is being resolved.
• Objection: Object to processing based on legitimate interest, including direct marketing.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

8. International Data Transfers

Ortur is based in China. Your data may be transferred to and processed in China, the United States, and the European Union depending on which warehouse and support team handles your order. For transfers from the EEA, we rely on Standard Contractual Clauses approved by the European Commission to ensure adequate data protection.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• TLS 1.3 encryption for all data transmitted between your browser and our servers.
• Encrypted database storage for sensitive personal information.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments.

No system is completely secure. If we become aware of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by applicable law.

10. Children's Privacy

Our website and products are not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. For significant changes, we will send email notification to registered users at least 14 days before the changes take effect.

12. Contact Us

For privacy-related questions or to exercise your data rights:

• Email: [email protected]
• Address: Ortur Technology Co., Ltd., Building 12, Nanshan Technology Park, Shenzhen, Guangdong 518000, China

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.